Location:          St Peter Port
Department:   Crew and Client Operations 

Reports To:      Managing Director

You must hold a valid right to work in Guernsey if you want to apply for this position.

The Business Operations and Crew Manager is a senior, hands-on role responsible for the smooth running and growth of the business. Reporting to the Managing Director, the role leads crew and client operations, office administration, payroll and compliance activity, and develops new client relationships. The postholder deputises for the Managing Director during absences, within agreed authority and company policies.

During the company’s early growth, the postholder will personally handle a broad range of operational and administrative work and respond flexibly to changing business needs. As activity grows, the role will help recruit, train and manage administrators, allocate work by core competency, and remain accountable for service quality and effective oversight.

• Manage day-to-day office administration, priorities, records, service processes and communication with clients, crew, suppliers and advisers.
• Support the Managing Director with operational planning, management information, decisions and follow-through; act on their behalf during absences within delegated authority.
• Identify process improvements and build practical systems, controls and working procedures that support a growing business.
• Take on other reasonable duties needed to support the business as its priorities evolve.

• Seek new opportunities in the maritime market, develop the prospective client pipeline and support proposals and follow-up.
• Build and maintain trusted relationships with prospective and existing clients, understand their requirements and coordinate responsive service.
• Manage onboarding of new clients, including collection and review of know your customer (KYC) information, required approvals, documentation and periodic client reviews in line with company policy.

• Maintain accurate crew records, contracts, certifications and employment documentation; coordinate crew onboarding and offboarding.
• Check crew documentation against applicable flag state, client and maritime requirements, and monitor visas, medicals, training and certificate expiry dates.
• Support recruitment coordination and crew scheduling; answer crew queries about contracts, payroll, leave and HR matters.
• Maintain confidentiality and improve HR and crew management processes.

• Prepare and process monthly crew payroll accurately and on time; verify timesheets, rotations, leave, overtime and adjustments.
• Coordinate payroll information with finance colleagues and external providers, reconcile reports, resolve discrepancies and prepare management summaries.
• Assist with bookkeeping, bank administration, payment processing and related reconciliations and records, following approval limits, segregation of duties and company controls.
• Support compliance with applicable tax, social security and maritime payroll requirements.

• Conduct compliance reviews and maintain complete, current compliance files for clients, crew and operations in accordance with company policy and applicable requirements.
• Maintain audit-ready personnel, payroll and client records; monitor review and renewal dates and escalate gaps or risks promptly.
• Support compliance with the Maritime Labour Convention (MLC), company policies and employment requirements; prepare HR, payroll and compliance reports and support audits.

• Help define future administrative roles, recruit and onboard staff as workload increases, and train, supervise and support them.
• Delegate routine work by capability while maintaining clear ownership, quality checks and continuity of service.

• Experience in crew management, HR administration, payroll or comparable operational service delivery, with sound payroll and records management skills.
• Practical exposure to office administration, bookkeeping or payment processes, client onboarding and compliance reviews; ability to learn and apply company controls.
• Evidence of building client relationships and identifying new business opportunities; experience supervising or developing a team is desirable.
• Maritime, offshore or shipping experience and knowledge of MLC and maritime requirements are desirable.
• Confident use of Microsoft Office and relevant HR, payroll and business systems.

• Commercially minded, proactive and comfortable taking responsibility in a growing business.
• Organised and accurate, with sound judgment, discretion and respect for confidential information.
• Clear communicator who builds trust with clients, crew and colleagues and can manage competing deadlines.
• Flexible and willing to handle both strategic and routine tasks as business needs change.

If you are interested in this exciting opportunity and would like to register your interest, please complete the Apply Now link below.